Privacy Policy

Welcome and thank you for visiting Wildhop!

As used in this Privacy Policy (“Policy”), the terms “Wildhop”, “us”, “we”, “the Company” and “our” shall refer to Wildhop having its office at 0,3 K.M., Basai Road, Gurgaon, Haryana – 122 001.

We, at Wildhop, are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Policy describes how Wildhop collects, uses, discloses and transfers personal information of its Users through its Website viz. https://wildhop.in/ (hereinafter referred to as the “website”/“site”).

This Policy applies to those who visit the website (hereinafter collectively referred to as “Users”). The Company and the User of the website are hereinafter collectively referred to as “Parties”. For the purposes of the Privacy Policy, “you” and “your” shall mean the person who is accessing the website.

This Policy tells you how we use your personal information collected on this site. Therefore, please read this Policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this Policy.

This Privacy Notice describes how Wildhop and its affiliates collect and process your personal information through the Wildhop Website, devices, products, services, online marketplace and applications that reference this Policy.

By using the Wildhop website, you agree to our use of your personal information (including sensitive personal information) in accordance with this Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Policy.

Personal information subject to this Policy will be collected and retained by Wildhop.

Note: Amendment/s: The privacy practices set forth in this policy are for this website only. If you are directed to other website/s, please review the policy contained therein. These practices may be amended and the site shall be updated with the latest version of this policy. The said amendment/s shall become effective from the date of the amendment/s being updated on the site and the said amendment/s shall not operate on a retroactive basis. You are encouraged to review the policy whenever you visit the site to make sure that you understand how any of your personal information, as provided by you, would be used.

  •  Collection of Information

We collect personally identifiable information like name, postal address, email address, etc., as and when voluntarily submitted by you in order to provide and continually improve our products and services. By submitting your email address, you are giving us permission to add you to our mailing list which will enable us to send you our e-newsletter, offers and discounts, etc. Here are the types of personal information we collect:

  1. Information you provide us: At the time of signing in or logging into our website, the information directly collected from Users includes name, phone number, profile picture, email, postal address, payment method and details and such other information Users choose to provide. Also, the personal information you provide us, such as your name, address, phone number, email address, billing information, order history, and feedback regarding your visits to and usage of Wildhop (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation, among other things), is collected when you buy something from our website as part of the buying and selling process. It also includes usage information about how you interact with our website such as the date and time of your interactions with our website, pages viewed, links clicked, time spent on each page, websites or applications you visited before and after accessing our website, search history, etc.

We receive and store any information you provide while using our website. You can choose not to provide certain information, but then you might not be able to take advantage of many of our services on the website. You provide us information at the time of using our website when you:

  • search or shop for products or services in our marketplace;
  • add or remove an item from your cart, or place an order or use our services on our website;
  • provide information in ‘Your Account’ (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us);
  • talk to or otherwise interact with our customer care service;
  • upload your contacts, including access to mobile device contacts for certain services on our website;
  • configure your settings on, provide data access permissions for, or interact with our website;
  • communicate with us by phone, e-mail, or otherwise;
  • complete a questionnaire, feedback, a support ticket, or a contest entry form;
  • provide and rate Reviews;
  • specify a Special Occasion Reminder; or
  • employ Product Availability Alerts, such as Available to Order Notifications.

As a result of such actions, you may supply us with information as under:

  • identifying information such as your name, address and phone number;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers listed in your saved addresses;
  • e-mail addresses of your friends and other people;
  • content of reviews and e-mails to us;
  • voice recordings when you speak to our customer care;
  • information and officially valid documents regarding identity and address information;
  • credit history information;
  • corporate and financial information;
  • transaction details incurred by our site will include orders placed, service demanded, mode of payment details, amount charged, address, time and date of placing order and receiving goods and service and other related details.

 

  1. Automatic Information: We automatically collect and store certain types of information from your use of our services on the website, including information about your interaction with content and services available. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our services on our website and other content served by or on behalf of Wildhop. The automatic information we collect and analyse include:
  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, e-mail address and password;
  • the location of your device or computer;
  • device metrics such as when a device is in use, application usage, connectivity data and any errors or website failures;
  • the occurrences of technical errors, your interactions with service features and the website, your settings preferences and backup information, location of your device while using our website;
  • device version and time zone settings;
  • purchase and content use history which we sometimes aggregate with similar information from other customers to create features like Wildhop Bestsellers;
  • the full Uniform Resource Locator (URL) clickstream to, through and from our website, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and
  • images or videos when you shop on our website.

We may also use device identifiers, cookies and other technologies on our website to collect browsing, usage or other technical information in order to improve the overall website experience. Through cookies, we collect information about the activity of Users on our website and along with their specified preferences which will enable us to maintain unique identifiers. User interaction with our website generates server logs containing information like device IP address, access date and time, viewed app features or pages, system activity, browser type and related information which may be utilized by us for a better website experience.

  1. Information from other sources: We might receive information about you from other sources such as:
  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • account information, purchase or redemption information;
  • information about your interactions with products and services offered by us on our website and by our affiliates;
  • search results and page listings;
  • information about internet-connected devices; and
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers
  • Information collected by Cookies and other identifiers:

Our website utilizes “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform. We use and may allow others to use cookies and similar technologies (for example, web beacons, pixels and SDKs) to recognize you and/or your device(s).

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics.

For more information on why we use cookies and how you can better control their use, please refer to our Cookie Policy. 

  • Use of Information:

We use your personal information to operate, provide, develop and improve the products and services that we offer our Users. These purposes include:

  • Purchase and delivery of products and services: We use your personal information to take in and fulfil orders, deliver products and services, process payments and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Wildhop’s services: We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of Wildhop’s services.
  • Recommendations and personalization: We use your personal information to recommend features, products and services that might be of interest to you, identify your preferences and personalize your experience with us.
  • Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws.
  • Communicate with you: We use your personal information to communicate with you in relation to our services via different channels (e.g., by phone, e-mail, chat).
  • Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our Users and others. We may also use scoring methods to assess and manage credit risks.
  • Basis/Grounds based on which we collect your Personal Information

Your Personal Information is collected and processed by the Company based on the following legal grounds depending upon the nature of Personal Information and the purpose/s for which it is processed.

  1. Consent: The Company relies on your consent in order to process your Personal Information in certain situations. If the Company requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
  2. Compliance with a legal obligation: Your Personal Information may be processed by the Company, to the extent that such processing is necessary to allow the Company to comply with a legal obligation. An example of this would be if the Company is required to disclose your Personal Information to respond to a court order or if the Company is required to retain specific records for a fixed period to comply with requirements under any applicable law.
  • Purpose of Data Usage

We use the information we collect for a variety of purposes, which may vary depending on the type of information and how you interact with the Services. These purposes may include:

  1. Providing and maintaining the Services, including registering your account and managing our business.
  2. Personalize the Services, especially by remembering your preferences. Perform analysis and research related to the Services, including understanding how the Services are used. Improve the Services, including developing new features.
  3. Develop new products and services.
  4. Communicate with you about your account, the services you have requested and your customer service or other requests, depending on your preferences as you have informed us.
  5. Advertising and marketing the services and other products or services as more fully described below, subject to any preferences you have communicated to us. Conduct surveys, sweepstakes and similar activities.
  6. Maintain security and prevent fraud. Verify your identity or authenticate yourself.
  7. Comply with applicable laws, regulations and other legal processes and procedures. We exercise our legal rights (including enforcing our terms and policies), detect and prevent illegal activity on the Services, or protect your rights, property or safety. Healthline, our users, employees or other individuals.

We may combine information we collect through the Services with information we collect automatically or receive from other sources and use that combined information in accordance with this Policy. We may also aggregate and/or anonymize the information we collect in such a way that it cannot be reasonably linked to you or your device. We may use this aggregate and/or de-identified information for any purpose, including research and marketing purposes, and may disclose this information in any manner.

  • Information Sharing and Disclosure: 

Information about our Users is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share Users’ personal information only as described below and with our affiliates and service providers who are subject to this Policy or follow practices at least as protective as those described in this Policy.

  • Transactions involving Third Parties: We make available to you our services, products, applications or skills provided by third parties for use on or through our website.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, User information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Wildhop or any of its affiliates have their assets acquired, User information will be one of the transferred assets.
  • Protection of Wildhop and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Wildhop, our Users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when your personal information might be shared with third parties and you will have an opportunity to choose not to share such information.

  • Data Security 

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage, processing and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. Click here for more information on how to manage the security settings of your device.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

Your personally identifiable information shall be kept secure from the time of its collection and it shall not be used for any purpose other than the purpose/s consented to by you. The data will be used for lawful purposes. Only authorized employees, agents and contractors who have agreed to keep information secure and confidential shall be granted access to this information. All emails and newsletters sent to you from this site allow you to opt out/unsubscribe to further mailings at any time.

  • Data Retention

The duration for which we keep your information is determined by the specific purposes for which it was collected and processed. The length of these time periods differs based on the type of information, your interactions with us, and the reasons for collecting and processing it. Once the purposes for processing your information have been fulfilled, we will take appropriate measures to delete your personal information securely and permanently.

  • Communication

We shall use your contact information to send you communication that we believe will be of interest to you. This includes information about new products, promotions and discounts, status of placed order, tracking link of placed order, etc.

  • Personalization and Improvement

Our aim is to personalize and improve the website by incorporating recommending features for recommended products depending on past activity of the User on the website, website updates, incorporation of referrals, promotions, advertisements, etc. to enhance your overall experience.

  • Packaging 

The items will be packed in a careful and safe manner so that the identity of the User or the item/s inside are not visible from the outside of the packaged product.

  • Mode of Payment Details

The details provided by the User on our site regarding mode of payment such as credit card/debit card details, UPI details, etc. will be protected via a secured and safe server.

  • Rights to Access

We will adhere to Users’ requests for accessing, correcting, or deleting their stored personal data in accordance with relevant laws.

  • Promotion Policy
  1. By agreeing to the terms and conditions, the User grants us the permission to contact you through WhatsApp for both transactional and promotional communication purposes. We will handle your information responsibly, utilizing it to enhance your interaction with us and offer optimal deals and discounts.
  2. The User has the option to stop receiving promotional messages from us by following the instructions provided in those messages. Even if you choose to opt out of promotional communications, you may still receive non-promotional messages related to your account, requested services or our ongoing business interactions.
  •  User Consent 
  1. User’s consent is required before the accessing the website. Even if you initially grant permission for collection of your information, you can later disable it by adjusting the settings on your device. However, disabling such permission may restrict your access to certain features of our website.
  2. Provision of personal information by a User in order to complete a transaction, place an order, schedule a delivery, return an item or for any other purpose implies their consent to collection and usage of their personal information by us for the specified purpose.
  3. All personal data provided by Users on the website shall be used for purposes consented by the User and for legitimate purposes. All such User data shall be protected and processed at every stage as per the Digital Personal Data Protection Act, 2023.
  4. At every stage, User consent qua usage of their personal data shall be obtained whereby the User may choose to provide their consent in English or in any other regional language. Each time we seek User consent, it shall be preceded by a notice that clearly conveys the specific purpose for which such data is to be processed, the manner in which a User can withdraw their consent and grievance redressal mechanism available to the User, if needed.
  5. By assenting to the terms and conditions, you consent to receiving marketing communications from Wildhop via email, SMS, Whatsapp, notifications and other means. If you would want to no longer receive marketing communications, you can unsubscribe using the ‘Unsubscribe’ button provided in the email. However, such unsubscription does not disable a User from receiving transactional emails.
  6. Withdrawal of User Consent: Every User will be provided with the option to withdraw their consent at any time with ease.
  • Reporting and Support

Users can report privacy and security concerns by contacting the Company through our email info.wildhop@gmail.com

  • Compliance with Local Laws

We are committed to ensure compliance with all relevant Indian laws and regulations and will reflect them in our Privacy Policy and Terms and Conditions Agreement.

  • Advertising

If we intend to use User data for advertising purposes, we will obtain explicit consent from Users. Feedback of the User may also be used for advertising purposes with prior consent of the User.

  • Conditions of Use, Notices and Revisions

If you choose to use our website, your use and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Wildhop, please contact us with a thorough description and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change as well. Users are to check our website frequently to see the latest version of this Policy.

Unless stated otherwise, our current Privacy Policy shall apply to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of User information collected in the past without the consent of the affected Users.

  • Grievance Redressal 

Please find below the details of the Grievance Officer:

Name: Sadiya Khan

Email: info.wildhop@gmail.com

Contact No.: 9810003213