Terms & Conditions

Welcome to Wildhop!

As used in this Privacy Policy (“Policy”), the terms “Wildhop”, “us”, “we”, “the Company” and “our” shall refer to Wildhop having its office at 0,3 K.M., Basai Road, Gurgaon, Haryana – 122 001. 

The services of Wildhop (“service”/“services”) can be accessed on https://wildhop.in/ (the “Website”) owned and operated by Wildhop (“Platform”). This Agreement applies to anyone who accesses, generally browses or uses our Platform (“User”/”Users”). The Company and the User of the Platform are hereinafter collectively referred to as “Parties”.

Your access and use of our services is also subject to the Privacy Policy, Cookie Policy, Community Guidelines, Safety Tips and any terms disclosed and agreed to by you when you use the services of Wildhop which are incorporated into this Agreement by reference. If you do not wish to be bound by this Agreement, please do not access or use our services.

Wildhop owns and retains all the proprietary rights over the Platform and all the content therein. Users own the information they provide to Wildhop but, in doing so, the User also gives Wildhop the right to use the said information for the purposes consented to by the User.

The terms and conditions outlined below constitute a legally binding agreement applicable to our website and the featured products. It is crucial to thoroughly read and comprehend the entire agreement to understand the terms and policies governing the website. Your usage of our website and services signifies that you have read and agreed to the terms outlined below.

The products sold on this website do not act as substitutes to medicines prescribed by professionals and, thus, our products should not be considered as a substitute for professional medical consultation. None of the information on this site is intended to replace or provide alternatives to professional advice or treatment. It is imperative to use the information in conjunction with guidance from your doctor. Before initiating the use of any oral product mentioned on this website or elsewhere, it is strongly recommended to consult a physician or doctor. If you experience any adverse health effects from a product, promptly inform us at info.wildhop@gmail.com

  • Terms of Online Store 
  1. By agreeing to these Terms, you confirm that you have reached the legal age of majority in your state or province of residence. Alternatively, if you are the age of majority and are allowing any minor dependents to use this site, you must have obtained their consent. If a User who has reached the legal age of majority is allowing any minor dependents (individuals who have not yet reached the legal age of majority) to use the site, the User is responsible for obtaining the consent of those minors. Users are required to confirm that they have reached the legal age of majority in their specific state or province of residence. This is a measure to ensure that individuals entering into agreements or using certain services have the capacity to do so. 
  2. In using the Platform, Users are explicitly prohibited from using the products or services for activities that are illegal or not explicitly permitted by these Terms and Conditions. This includes engaging in activities that violate local, national or international laws. 
  3. The transmission of any harmful elements such as digital worms, viruses or any destructive code is strictly prohibited. These terms are commonly associated with malicious software designed to replicate itself, infect files or damage computer systems. Prohibiting the transmission of harmful elements is not only a matter of protecting the platform’s functionality but also a legal and ethical requirement. It helps prevent unauthorized access, data breaches and other cybersecurity threats that could have legal implications.
  4. Any breach or violation of these Terms will result in the immediate termination of your access to our services on our website. It refers to any act or failure to act on the part of the User that goes against the terms and conditions specified in this agreement or any other agreement binding on the User while using our website. This could include actions that are prohibited or failure to meet certain obligations. It emphasizes that there will be no tolerance for violations and the consequences will be swift. The Company has the right to terminate the services provided to the User at any time.
  • General Conditions
  1. We retain the right to decline service to anyone at any time and for any reason. You acknowledge that your content, excluding payment details, might be transmitted without encryption involving (a) transfers across different networks and (b) adjustments to comply with the technical requirements of connecting networks or devices. Content may be sent over various networks, indicating that it could traverse different communication infrastructures. The content may undergo modifications to comply with the technical requirements of connecting networks or devices. This could involve formatting adjustments or other changes necessary for compatibility. 
  2. The transfer of credit card information is consistently encrypted when transmitted over networks. This refers to the process of transmitting data related to credit card details, which typically include the credit card number, expiration date, and sometimes additional information such as the cardholder’s name and security code. The organization takes the security of credit card information seriously and has implemented measures to protect this sensitive data during its transfer. Using encryption during transmission helps mitigate the risk of unauthorized access, eavesdropping, or interception by malicious entities.
  3. You commit not to replicate, copy, sell, exploit, or engage in any form of unauthorized use of any part of the Platform, its utilization, or access or any contact on our website without obtaining explicit written permission from us. This refers to any aspect of the service, including its features, content, design and functionality. The aim is to protect all elements that constitute the Platform. Any use of the service that goes beyond the scope explicitly permitted by these Terms and Conditions is considered unauthorized. This can include activities that violate intellectual property rights, breach terms of use or going against the intended purpose of our service on our website. Engaging in unauthorized activities could have legal consequences and this statement serves as a clear warning to Users about the seriousness of adhering to these Terms and Conditions. Violations may result in legal action or termination of service.
  4. The headings in this agreement are provided for convenience only and do not impose limitations or otherwise influence these Terms. This indicates that the headings or section titles used in the agreement are provided for the convenience of the reader. They are organizational tools meant to facilitate understanding and navigation within the document. The use of headings does not have any influence on the substantive meaning or interpretation of the terms in the agreement. They are not meant to change the legal implications or impact the enforceability of the terms. The purpose of including such a statement is to clarify that the organization and structure provided by headings are merely aids for readability and comprehension. They do not carry legal weight in terms of modifying or constraining the rights and obligations established by the actual content of the agreement.
  • Acceptance of Terms 

By accessing, downloading, installing, or using Wildhop, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the Platform. 

You acknowledge that it is your responsibility to keep track of any changes made to our Terms and Conditions, Privacy Policy, etc. The User hereby acknowledges and accepts the responsibility of staying informed about any changes to the policies governing the website. Users are encouraged to be aware that changes may occur and that it is in their best interest to stay informed. This awareness is crucial, especially when changes to the site could impact the User experience, Terms and Conditions, or access to specific features.

  1. Modifications to the Service and Prices
  1. The prices of our products may change without prior notice and we have the authority to alter or cease our services (or any portion thereof) at any time without notification to Users. This means that customers may see alterations in the pricing without receiving prior warning. This affirms the Company’s authority to make changes to the services provided on the Platform which can include modifying features, content or any other aspect of the website. While this provides the company with the necessary flexibility to adapt to changing circumstances, it also places the responsibility on Users to check for any updates or changes independently.
  2. We are not responsible to you or any third party for any adjustments, price modifications, suspension or termination of our services on our website including adjustments, price modifications, suspension or termination of our services. This means that the Company is disclaiming responsibility for any changes to its services, alterations in prices, temporary suspension or termination of our services on the Platform. The disclaimer extends to both, Users of the Platform and any third parties. 
  1. Accuracy of Billing and Account Information
  1. We maintain the right to reject any orders placed with us. At our discretion, we may limit or cancel quantities bought per person, household or order. Such limitations may encompass orders under the same User account, the same credit card, and/or those with identical billing and/or shipping details. If there are changes to or cancellations of an order, we will make an effort to notify you by reaching out to the email and/or billing address/phone number you have provided when placing the order. We also reserve the right to restrict or disallow orders that, in our sole judgment, appear to be made by dealers, resellers, or distributors.
  2. You commit to supplying up-to-date, complete and accurate purchase and account information for all transactions conducted on our platform. It is your responsibility to promptly update your account and other details, including email addresses and credit card information, to ensure smooth completion of your transactions and for us to contact you as required. Users have the responsibility to update their account information promptly. This includes not only purchase details but also other account-related information such as email addresses and credit card details. Regular updates are necessary to ensure that the information on the platform remains current and accurate. Users are expected to provide purchase and account information that is up-to-date, complete, and accurate. This is crucial for the proper functioning of the platform and the services it offers. 
  1. Optional Tools
  1. You recognize and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without endorsing them. We hold no liability for any issues arising from or related to your use of optional third-party tools. The tools mentioned here, which could be software, applications, or other resources provided by the Platform, are offered “as is” and “as available.” This means that the Platform is providing access to these tools in their current state and availability, without making any specific promises or guarantees about their performance, functionality, or continuous availability. The Platform is explicitly stating that it holds no liability for any issues that may arise from or be related to the User’s use of these optional third-party tools. This includes any damages, losses, or problems that may occur as a result of using these tools.
  2. Your use of optional tools provided through the site is entirely at your own discretion and risk, and you should ensure that you are familiar with and accept the terms set forth by the relevant third-party provider(s). Users are informed that their use of optional tools provided through the site is entirely at their own discretion and risk. This means that the decision to use these tools is up to the individual User, and they should be aware that any consequences or outcomes of using these tools are their own responsibility.
  3. Additionally, we may introduce new services and/or features on the website in the future, including the release of new tools and resources. These new features and/or services will also be governed by these Terms and Conditions. We reserve the right to introduce new services and features on the website in the future. This could include the release of new tools, resources, or any other functionalities that enhance or expand the services provided by the platform. By stating that new features will be governed by the existing terms, it ensures a consistent set of rules and guidelines for Users to follow across different functionalities of the platform.
  1. Third-Party Links
  1. Some content, products, and services offered through our website may incorporate materials provided by third parties. Third parties are external entities or individuals not directly affiliated with the Platform. In this context, they contribute materials that become part of the overall content, products, or services available on the Platform. These third-party contributors could include content creators, suppliers, service providers, or licensors who provide elements that enhance or contribute to the offerings available on the Platform. 
  2. Third-party links on this site may lead you to external websites not associated with us. We do not undertake the examination or assessment of the content or accuracy of these third-party sites, and we do not guarantee or assume any liability for the materials on third-party websites or for any other materials, products, or services provided by third parties.
  3. We bear no responsibility for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions conducted in connection with third-party websites. It is crucial to thoroughly review the policies and practices of third parties and ensure a clear understanding before engaging in any transactions.
  4. Any complaints, claims, concerns, or inquiries regarding third-party products should be directed to the respective third party. This refers to products or services offered by entities external to the Platform or service. These could include items sold by third-party sellers, products from affiliate partners, or any offerings not directly provided by the platform itself. This directive aims to streamline the resolution process for Users by connecting them directly with the third-party provider.
  1. User Comments, Feedback and other Submissions
  1. We have the option, but no obligation, to oversee, modify, or delete content that we, at our sole discretion, consider unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, objectionable, or in violation of our intellectual property rights or these Terms and Conditions. 
  2. You agree that your comments will not infringe upon any third-party rights, including copyrights, trademarks, privacy, personality, or any other personal or proprietary rights. Additionally, your comments must not contain defamatory or otherwise illegal, abusive, or obscene material, nor include any computer viruses or malware that could disrupt the operation of the Platform or any associated website. Using a false email address, pretending to be someone else, or misleading us or third parties about the origin of any comments is not allowed. You are solely responsible for the accuracy of the comments you make. We do not assume any responsibility and hold no liability for comments posted by you or any third party.
  1. Personal Information

The way your personal information is submitted through the Platform is regulated by our Privacy Policy. Kindly refer to our Privacy Policy for more information. Privacy Policies typically provide comprehensive details about the types of information collected, the purposes for which it is used, how it is secured, and the rights Users have regarding their personal data. Users are likely required to provide personal information when interacting with the store, such as during the checkout process, account creation, or other transactions. This can include details like name, address, email, and payment information.

  1. Errors, Inaccuracies and Omissions
  1. On occasion, there may be instances of typographical errors, inaccuracies, or omissions in the information on our site including product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We retain the right to rectify any such errors, inaccuracies or omissions. Additionally, we may modify or update information, or cancel orders if any information on the Platform is found to be inaccurate, without prior notice, even after you have submitted your order.
  2. We are not bound to regularly update, modify, or clarify information on the Platform or on any associated website such as pricing information except as required by law. The absence of a specified update or refresh date on the Platform or on any associated website should not be construed to mean that all the information in the Platform or on any associated website has been altered or updated.
  1. Prohibited Use

Apart from the restrictions outlined hereinabove, you are not allowed to use the site or its content: 

  1. for any illegal activities; 
  2. to encourage or involve others in unlawful actions; 
  3. to breach any international, federal, provincial, or state regulations, rules, laws, or local ordinances; 
  4. to infringe upon our intellectual property rights or the intellectual property rights of others; 
  5. to engage in behavior that includes harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on various factors; 
  6. to provide false or deceptive information; 
  7. to upload or transmit viruses or any other malicious code that could impact the functionality or operation of the Service, related websites, or the Internet; 
  8. to collect or monitor the personal information of others; 
  9. to engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; 
  10. for any obscene or immoral purposes; or 
  11. to disrupt or bypass the security features of the Service, related websites, or the Internet.

We retain the right to terminate your access to the Platform or any related website if you engage in any of the above prohibited activities.

  • Push Notifications, Location-based features

The Company may provide you with emails, text messages, push notifications, alerts and other messages related to the Platform such as enhancements, offers, products, events, and other promotions. After accessing the Website, you will be asked to accept or deny push notifications/alerts. If you deny, you will not receive any push notifications/alerts. If you accept, push notifications/alerts will be automatically sent to you. If you no longer wish to receive push notifications/alerts from the Platform, you may opt out by changing your notification settings on your mobile device. With respect to other types of messaging or communications, such as emails, text messages, etc., you can unsubscribe or opt out by either following the specific instructions included in such communications, or by emailing us with your request at info.wildhop@gmail.com.

The Platform may allow access to or make available opportunities for you to view certain content and receive other services based on your location. To make these opportunities available to you, the Platform will determine your location using one or more reference points such as GPS, Bluetooth and/or software within your mobile device. If you have set your mobile device to disable GPS, Bluetooth or other location-determining software or do not authorize the Platform to access your location data, you will not be able to access such location-specific content or services. For more about how the Platform uses and retains your information, please read our Privacy Policy.

  1. Disclaimer of Warranties, Indemnity and Limitation of Liability
  1. We do not assure, represent, or warrant that your use of our service will be continuous, timely, secure, or error-free. We also do not guarantee that the results obtained from the use of the service will be accurate or reliable. This part acknowledges that the service provider cannot guarantee uninterrupted, timely, or error-free access to their service. It recognizes the inherent complexity and uncertainties involved in maintaining a digital service, and there may be occasions when the service is temporarily unavailable, experiences delays, or encounters technical issues. 
  2. You agree that we may, at times, suspend the service for undetermined periods or terminate the service at any time without giving you prior notice. This is to acknowledge that the service provider reserves the right to suspend the service for undetermined periods. This means that, for various reasons such as maintenance, upgrades, security concerns, or unforeseen issues, the service may be temporarily unavailable. Users are informed that the suspension could last for an unspecified duration. 
  3. Your use of the service is expressly acknowledged to be at your own risk. The service, along with all products and services provided to you through the service, is offered “as is” and “as available,” without any representation, warranties, or conditions of any kind, whether express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, unless expressly stated by us.
  4. In no event shall Wildhop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages. This applies whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products obtained through the service. It also covers any claim related to your use of the service or any product, including errors or omissions in content, or any loss or damage incurred due to the use of the service or any content (or product) posted, transmitted, or made available via the service, even if advised of their possibility. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.
  5. You commit to indemnify, defend, and hold Wildhop, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorney fees, made by a third party due to or arising from your violation of these Terms and Conditions or the documents they incorporate by reference, or your infringement of any law or the rights of a third party. You agree to release, indemnify, and defend the Company, along with its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns, from any liabilities, claims, damages, costs, and expenses, including reasonable attorney’s fees and expenses incurred by third parties. This indemnification pertains to various circumstances, including: (a) violations of this Terms and Conditions (T&C) agreement or your breach of warranties, representations, and obligations under it; (b) issues related to Website content or your utilization of it; (c) matters concerning the Products or your use of them, including trial products; (d) infringement of any intellectual property or proprietary rights of any person or entity; (e) violations of any T&C provision; or (f) any information or data you provide to the Company. If the Company faces the threat of legal action from a third party, it may request written assurances from you regarding your commitment to indemnify the Company. Failure to provide such assurances may be considered a significant breach of this T&C. The Company reserves the right to participate in the defence of any third-party claim related to your use of Website content or Products, using counsel of its choice at its own expense. The Company will reasonably cooperate in your defence of a third-party claim upon your request and at your expense. While you have the primary responsibility to defend the Company against any claim, settlement-related decisions require the Company’s prior written consent. This indemnification provision will remain valid even after the termination or cancellation of this T&C or your use of the Website or Products.
  • Entire Agreement 
  • Interpretation and Severability: 
  1. This Agreement supersedes any previous agreements or representations.
  2. These Terms, with the Privacy Policy, Cookie Policy, Community Guidelines, Safety Tips, and any Additional Terms, contain the entire agreement between you and the Company regarding the use of our Platform. The Terms supersede all previous agreements, representations, and arrangements between us, written or oral. If any provision of these Terms is held invalid, illegal, or otherwise unenforceable, the remainder of the Terms shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 
  • Amendment: This Agreement may be modified or amended by the Company in its sole discretion. If a User disagrees with such amendment, User’s sole remedy is to terminate their account on the Platform. Unless expressly agreed by the Parties in writing, any amendment of this Agreement is effective from the date of such amendment and shall stay in force thereafter.
  • Waiver: The waiver of any breach of this Agreement is effective only if it is in writing by an authorized representative of the Company waiving such breach and no such waiver will be construed as a waiver of any subsequent breach.
  • Liability: This Agreement does not provide any basis for either Party or any other person to recover damages of any type other than those set forth herein and subject to all limitations set forth therein in the above clause titled ‘Disclaimer of Warranties, Indemnity and Limitation of Liability’.
  • Enforcement: The terms of this Agreement may only be enforced by the Parties on behalf of themselves and their respective affiliates, if any, in accordance with the dispute resolution provisions set forth in this Agreement. This restriction on enforcement has no effect except on an individual Party’s ability to enforce their rights under the Data Protection Laws.
  • Termination: Unless terminated earlier pursuant to this Agreement or any other applicable provision of the Company’s policies or any applicable Data Protection Laws, this Agreement shall terminate upon the completion of processing or termination of the Agreement, whichever is later. Following termination of this Agreement, the Company will return, delete, or de-identify User data pursuant to the terms of this Agreement unless the Company is required to maintain User data pursuant to applicable law. If the Company is required to retain User data following termination of this Agreement, the Company will continue to comply with its obligations relating to the processing of User data under this Agreement and will promptly return or delete any such User data after retention is no longer legally required.
  • Governing Law and Jurisdiction: This Agreement is governed by the laws stipulated in this Agreement, except to the extent otherwise required by the Data Protection Laws, in which case the laws of the jurisdiction prescribed by the Data Protection Laws apply. No provision of this Agreement shall be deemed to limit any person’s rights or obligations under any applicable Data Protection Laws.
  • Force Majeure event

The Company will not be considered in breach or held accountable for any stoppage, interruption, or delay in fulfilling its obligations under these Terms and Conditions due to circumstances beyond its control. Such circumstances include, but are not limited to, earthquakes, storms, natural disasters, acts of God, war, terrorism, armed conflict, labour strikes, lockouts, boycotts, acts of nature, labour disputes, floods, lightning, severe weather, material shortages, rationing, pandemics, epidemics, the introduction of viruses, Trojans, or other disruptive mechanisms, hacking events, illegal usage of the Website, utility or communication failures, revolutions, civil commotion, acts of public enemies, blockade, embargo, or any legal measures imposed by government or judicial authorities. If a Force Majeure event occurs and impacts the Company’s ability to meet its obligations under these Terms and Conditions, the Company’s responsibilities will be temporarily suspended for the duration of the Force Majeure event.

  • Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of India. If any dispute, differences or claim(s) arise between the Parties in connection with this Agreement or its existence, validity, interpretation, implementation, termination or alleged breach of this Agreement or anything done or omitted to be done pursuant to this Agreement, the Parties shall first endeavour to resolve the same through conciliation and negotiation. However, if the dispute is not resolved through conciliation and negotiation within 30 (thirty) days, or any period mutually decided after the commencement of such conciliation, or within such period as mutually agreed in writing, then the Parties may refer the dispute for resolution by arbitration in accordance with the Delhi International Arbitration Centre (DIAC) (Arbitration Proceedings) Rules, 2023 (DIAC Rules) which rules are deemed to be incorporated by reference in this clause. In furtherance of the same, the dispute shall be referred to a sole Arbitrator to be appointed as per the Arbitration and Conciliation Act, 1996. The seat of the arbitration shall be in Delhi and the arbitration shall be conducted in English language. The law governing this arbitration agreement shall be the Arbitration and Conciliation Act, 1996 [India].

  1. Disclaimer: 

The information on our website is purely informative and should not be construed as advice or direction from a medical professional. It is not a replacement for expert medical advice from your physician or other medical specialists. These products are not meant to identify, address, heal, or stop any illness. Even though we try our best to keep our product information up to date, manufacturers sometimes change the lists of ingredients. Details about the product package and materials may differ or be different from what is seen on our website. It is recommended that you read labels, cautions, and instructions before using a product in order to avoid relying exclusively on the information provided. If you would like more information about a product, please contact the manufacturer. This website’s content is meant just as a source; it is not intended to take the place of medical advice from doctors, chemists, or other licensed health care providers. Except for liability related to death or personal injury resulting from our negligence, we are not responsible for any claims or damages arising from the use or misinterpretation of the information contained herein, including its contents, omissions, or any other aspects.

  1. Contact Information

If you have any questions, grievances or concerns regarding these Terms and Conditions, please contact us at 9810003213.